CUSTOMER SERVICE ADVISOR
MONDAY - FRIDAY: 9AM – 5PM
£25,416 PER ANNUM
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone, Kent on a permanent basis.
This is a fantastic opportunity offering an amazing annual salary and room to grow and progress.
Benefits
* Permanent position
* Free parking
* Friendly supportive team
* Modern working environment
Day to Day Duties
1. To liaise with customers on all aspects of the business of the organisation to ensure customer satisfaction and a high-quality service are maintained at all times
2. Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation
3. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the customer service guidelines and standing financial instructions
4. Identify customers' unsatisfied lines and action in accordance with individual customer requirements
5. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
6. Liaise with customers and manage return requests, making decisions on the time...