Our client, a fast-growing, Private Equity-backed Property Management business in North London under a new, dynamic management structure and rapid expansion, is actively seeking an experienced Property Manager (minimum 18 months' experience) to deal with existing clientele with typical duties within private housing - at Team Lead level. This role has scope to progression (as business scales up) to Senior Property Manager level.
Core responsibilities;
* Field calls from tenants & councils regarding repairs and maintenance.
* Assessing repair responsibility, provide repair triage to tenants, investigation of issues & repair resolution.
* Liaise with clients, councils & contractors to obtain quotes, arrange maintenance and organise access for repairs via phone & email.
* Provide regular updates to stakeholders throughout the lifecycle of all repairs until resolved.
* Approving contractor invoices and tracking contractor credit control following repair completion
* Receive mid-tenancy inspection reports, assess recommended repairs, obtain quotes & negotiate improvements/repairs with clients.
* Client Relationship Management Provide regular customer care calls / updates to clients & councils, to review the delivery of service and provide feedback to colleagues / senior management team regarding improvements
* Property Visits: Attend properties (as and where required) to assess serious damage / disrepair & compile reports for clients and councils regarding urgent repairs / advice on relevant steps to undertake repairs
* Critical Safety Compliance: Auditing and arranging landlord Licenses, annual gas safety certificates, Electrical Installation Condition Reports, EPC’s and Fire Risk Assessments.
* NTQs: Receiving notice to quits from clients, acknowledgement of notices, liaising with internal teams to process notices moving to re-lets/returning properties to landlords.
* KPI Reporting: Reporting on weekly/monthly performance of both individual and team targets.
Candidate Profile;
* Relevant experience in Residential Property Management (18 months+ preferred).
* Willingness to work onsite, Monday - Friday, 9am - 6pm.
* Problem-solving skills to resolve issues related to property management through skilled communication.
* Strong verbal & written communication skills - including over the phone and email
* A good eye for detail.
* Punctual, with good time and self- management skills.
* Strong administration, customer service & relationship building skills.