Job Description
Job Description
Core Responsibilities
* Collaborate with engineering and operations SMEs across the organization to identify, ingest, and operationalize data sets for reliability analysis.
* Analyze data to develop health metrics and identify top detractors to reliability; iterate on findings to validate hypotheses and refine insights.
* Build compelling narratives around improvement opportunities and partner with cross-functional teams to workshop and implement solutions (e.g., fixes, workarounds).
* Monitor the impact of deployed solutions and continuously evolve analytical methods to support ongoing reliability improvements.
* Prepare executive-level communications, including dashboards, presentations, and progress reports that highlight key wins and customer impact.
Data Analysis & Metrics
* Perform in-depth analysis to uncover trends and drivers of reliability within the program scope.
* Create meaningful visualizations and comparisons using tools like Excel, SQL, Tableau, and ELK stack.
* Understand end-to-end metrics, including data pipelines, dependencies, and service-level indicators.
* Support ad hoc analysis requests from senior managers and technical working groups.
Stakeholder Engagement
* Coordinate with cross-functional teams across TPX, Video and Entertainment Platforms, RDK Engineering, Network Engineering, CX, and Field Operations.
* Provide consultative support to business and field teams to improve processes and customer experience.
You’ll thrive in this role if you bring:
* A strong educational foundation and eagerness to learn our client's technology landscape.
* Intellectual curiosity and a proactive approach to learning and problem-solving.
* Proficiency in data tools (Excel, SQL, Tableau, ELK), strong communication skills, and the ability to create clear, executive-ready presentations.
* A collaborative mindset, positive attitude, and persistence in overcoming challenges.
* A consistent focus on enhancing reliability and delivering a better customer experience.
Preferred Qualifications
* Bachelor’s degree or equivalent experience.
* 2+ years of experience with Microsoft Excel, PowerPoint, and Word.
* Experience in data analytics and familiarity with SQL or other query languages.