Job Title: Customer Service Advisor (Libraries) Location: Ealing, West London (Travel round borough) Hourly rate £18.86 PAYE / £24.92 Umbrella per hour Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start About the Role As a Library-Based Service Advisor, you'll be the friendly face that welcomes residents into our libraries and helps them access a wide range of council services. You'll provide advice, support digital inclusion, and connect people with both council and community resources-all from the heart of their local library. Key Responsibilities Provide clear, empathetic advice on council services to library visitors Help residents navigate and use online services using public PCs or their own devices Support digital literacy by guiding customers through self-service tools Book appointments and triage enquiries to the right council departments Promote library services and community resources to enhance resident support Maintain accurate records and contribute to service improvements Work flexibly across different library locations What We're Looking For We're seeking someone who is: Friendly, approachable, and community-minded Digitally confident and able to support others in using technology Knowledgeable about council services and local support networks Calm and professional in all customer interactions A team player who thrives in a public-facing environment✅ Essential Skills & Experience Proficient in Microsoft Office and IT systems Experience in a customer-facing or public service role Understanding of data protection and confidentiality Committed to equality, diversity, and safeguarding Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser