Pay Range: $17.50 - $21.53Responsible for a variety of tasks within the Information Processing area. Operations functions include but not limited to answering internal and external customer questions, performing account maintenance and verification, reconciling the payment of monies to outside agencies, processing complex transactions, ensuring compliance with regulations, resolving exception issues. Call Center functions include addressing a wide range of customer questions. Maintains effective customer service and sales skills in order to conform to service standards and measured goals.
Education and Experience:
1. High school diploma or GEDCustomer service and/ or sales experience helpful
Skills and Abilities:
2. Strong communication and interpersonal skills
3. PC skills to include MS Word, Excel, and data entry
4. Must have a positive attitude, adaptable to change, and willingness to work in a team environment
5. Strong customer service skills
6. Strong organizational skills
7. Basic accounting skills helpful, but not required
8. Understanding of double entry bookkeeping as it relates to daily production work.
Tasks Performed:
9. 50% Process monetary and non-monetary transactions. Assigned tasks may include, but are not limited to data input functions; verification of data; scanning and indexing; reconciling assigned accounts; resolving exception issues; researching accurately and efficiently. Respond to internal customer inquiries.
10. 40% Address and resolve a wide range of customer inquiries in a timely and complete manner from various sources while maintaining individual and department service level and sales goals. Resolve customer complaints, problems, and errors in a timely and complete manner.
11. 5% Ensure all security measures, regulations, procedures, and controls are adhered to.
12. 5% Other duties as assigned
Physical Requirements:
13. Communicate effectively with internal and/or external customers
14. Stationary 75% of time or greater
15. Move Objects to Maximum 10 lbs
Why Work at NBT
At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
Wellbeing
At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
Community Involvement
NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
Culture
NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
Career Development
Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
Total Rewards
NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
Business Stability
NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.
Benefits for Full-Time Employees:
16. Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
17. Parental Leave: Six weeks of paid leave at 100% of your salary.
18. Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
19. Dental and Vision Coverage: Ensuring your overall health and well-being.
20. Flexible Spending Accounts: For healthcare and dependent care expenses.
21. Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchaseadditional long-term coverage.
22. Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
23. Voluntary Benefits: Including hospital, accident, and critical illness coverage.
24. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
25. Adoption Assistance: Supporting your growing family.
26. Tuition Reimbursement: Invest in your education and career growth.
27. Employee Assistance Program (EAP): Access to support and resources.
28. Financial and Banking Services: Various benefits and financial planning assistance.
Benefits for Part-Time Employees Working 20+ Hours/Week:
29. Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
30. Generous Parental Leave: Six weeks of paid leave at 100% of your salary.
Benefits for All Part-Time Employees:
31. Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future
32. Paid Sick and Safe Leave: For your health and safety.
33. Employee Assistance Program (EAP): Access to support and resources.
34. Financial and Banking Services: Various benefits and financial planning assistance.