Are you an experienced Facilities Manager looking for a dynamic, multi-site role? Do you thrive in a fast-paced environment where you can combine operations, client management, and business development? Looking for an opportunity to lead site performance, enhance tenant experience, and drive commercial success? Gillespie Recruitment are delighted to be partnering with a well-established, purpose-driven organisation as they look to appoint a Facilities Manager to oversee multiple business centres in Sunderland. This is an exciting opportunity for a driven and commercially aware individual to take ownership of facilities, operations, and client engagement within a highly regarded organisation. The Role This is a varied and hands-on leadership role where you will be responsible for the day-to-day facilities management and performance of multiple business centre sites. You will play a key role in ensuring operational excellence, maintaining high-quality environments, supporting tenant satisfaction, and driving occupancy and revenue growth. Combining facilities management, site leadership, stakeholder engagement, and business development, this role is ideal for someone who enjoys working across multiple priorities in a dynamic environment. Key Responsibilities Facilities & Site Management Managing the day-to-day operations of multiple business centres Ensuring buildings and facilities are maintained to the highest standards Overseeing maintenance schedules and contractor relationships Ensuring compliance with health & safety and statutory regulations Client Services & Tenant Experience Acting as the main point of contact for tenants and stakeholders Building strong relationships to improve retention and satisfaction Maintaining exceptional customer service standards across all sites Supporting a positive and professional working environment Commercial Performance & Growth Driving occupancy levels and achieving financial targets Attracting new tenant businesses and generating enquiries Supporting marketing and business development activity Developing relationships with local partners and stakeholders Projects, Contracts & Financial Oversight Managing supplier contracts and service delivery Overseeing invoicing, service charges, and CRM records Managing budgets, resources, and cost control Leading refurbishment and improvement projects across sites Reporting & Compliance Producing reports on KPIs, occupancy, and performance Supporting stakeholder reporting and strategic objectives Ensuring processes meet quality and compliance standards Team Leadership Managing and supporting on-site teams across locations Ensuring high performance and consistent service delivery Providing cover and operational support when required About You We’re looking for a proactive and commercially minded Facilities Manager with strong leadership and organisational skills. You’ll be confident managing multiple sites, building relationships, and delivering high-quality environments while balancing operational and commercial priorities. Skills & Experience Required Minimum 5 years’ experience in facilities or property management Experience managing multi-site operations Strong contract and project management experience Proven leadership and team management skills Excellent stakeholder and client relationship management Strong commercial awareness and business development ability Experience managing budgets, suppliers, and resources Ability to manage multiple priorities in a fast-paced environment Confident using Microsoft Office and CRM systems Desirable Experience within business centres, coworking, or managed spaces Knowledge of SME environments or business support services Awareness of the Northeast business landscape Relevant qualification in facilities, property, or management What’s on Offer Competitive salary of £35,800 per annum Multi-site role with autonomy and variety Collaborative, purpose-driven working environment Opportunity to lead projects and influence site performance Exposure to operations, facilities, and business growth initiatives Additional Information Based across multiple Sunderland sites Occasional travel required Full-time, on-site role Start date ASAP If you’re looking for a rewarding Facilities Manager role where you can make a real impact across operations, client experience, and commercial performance, we would love to hear from you. Apply today or contact Gillespie Recruitment to find out more about this Facilities Manager opportunity in Sunderland.