Pay: £15.87 per hour, 40 hours a week, 5 days a week. Location: Telford Reports to: Operations Manager Are you a proven hotel housekeeping leader who thrives on delivering excellence, inspiring teams, and exceeding client expectations? They’re looking for a Head Housekeeper to Lead, Inspire & Deliver Excellence. Key Responsibilities: • Lead, motivate, and develop your team to achieve operational and client service excellence. • Manage daily housekeeping operations, including stock, linen, equipment, and workflows. • Maintain health, safety, and compliance standards. • Build and maintain strong relationships with clients. • Monitor performance, manage budgets, and optimize cost efficiencies. • Recruit, train, and coach team members, recognising and developing talent. • Conduct regular room inspections to maintain quality and ensure continuous improvement. • Support business development by providing site expertise, attending meetings, and preparing reports. Requirements: • Proven experience as a Head Housekeeper, Deputy Head, or Senior Supervisor in a hotel environment. • Strong leadership skills with experience in managing and developing teams. • Excellent communication, interpersonal, and IT skills. • Ability to manage budgets, KPIs, and operational performance. • High awareness of Health & Safety regulations and compliance requirements. • Problem-solving and conflict resolution skills, with diplomacy and tact. • Ability to work under pressure, adapt to change, and maintain a sense of humour. Desirable: • Familiarity with HR practices, recruitment, and workforce planning. • Knowledge of housekeeping software or operational management tools. • Flexibility to support other sites on an ad-hoc basis. Behaviours They Value: • Honesty, integrity, and reliability. • Commitment to company values and culture. • Coaching mindset with focus on continuous improvement. • Strong team player who listens, inspires, and leads by example. Why You’ll Love Working with Them: • Opportunities for professional development and career growth. • Make a tangible impact on service quality, client satisfaction, and team culture. • Private medical insurance • Full training and ongoing support. • Access to early wage withdrawal (portion of earnings). • Wellbeing support and confidential mental health assistance. • 5.6 weeks’ holiday (pro rata). • Workplace pension scheme (subject to eligibility). • Life insurance after a qualifying period. Benefits: • Company pension • Private medical Insurance • Employee discount • Health & wellbeing programme • Life insurance • On-site parking You may have experience of the following: Head Housekeeper, Housekeeping Manager, Senior Housekeeper, Assistant or Deputy Head Housekeeper, Hotel Operations Manager, Hospitality Services Manager, Cleaning Operations Manager, Facilities Housekeeping Manager, Accommodation Manager, or Domestic Services Manager. REF-228 475