Customer Service Coordinator - Whittlesey
Forterra - Whittlesey, Peterborough Road, Whittlesey, Peterborough, Cambridgeshire, United Kingdom Req #642
15 July 2025
We are currently looking for a full-time motivated and enthusiastic individual to join our busy team as a Customer Service Coordinator, working Monday to Friday between 8:45 am and 5 pm.
Salary circa £23,500, rising to £24,600 upon successful completion of a probationary period.
Do you have the skills and personality to succeed in our busy sales and customer service centre? You would be the first point of contact for all queries or orders related to our building products. You will work as part of an engaged and motivated team committed to providing outstanding customer service. If yes, this role could be for you.
Your duties would include, but are not limited to:
* Managing incoming and outgoing calls and emails to process orders and maintain relationships throughout the customer journey.
* Adding value to every order.
* Proactively pursuing sales leads.
* Liaising daily with the Area Sales Manager to ensure smooth operation within a designated area and provide professional service to customers.
* Ensuring queries are resolved promptly within agreed Service Level Agreements.
* Performing other duties to ensure the smooth running of the Sales Office.
About you:
* A drive to provide excellent customer service.
* Excellent telephone manner.
* Ability to prioritize and meet tight deadlines.
* Effective verbal and written communication skills.
* Confident and outgoing personality.
* Good knowledge of Microsoft Excel, Word, Outlook, and MS Teams.
What we offer:
* Competitive salary and benefits package.
* 27 days of annual leave plus bank holidays.
* Monthly performance-related bonus scheme.
* Free on-site parking.
* Reward and recognition schemes.
* Life assurance and company pension scheme with up to 10% employer contribution.
* Gym benefit and Cycle to Work Scheme.
* Access to Employee Assistance Programme for employees and their families.
* Holiday Exchange Scheme.
* Financial Wellbeing Program.
* Opportunities for personal development and progression.
About Forterra:
We are a leading manufacturer of a diverse range of trusted concrete and clay building products used extensively in the construction sector. Our brands include Thermalite, Bison Precast, and London Brick. Our product range includes clay bricks, aircrete blocks, aggregate blocks, precast concrete, flooring products, permeable paving, and chimney, roofing, and flue systems.
Forterra’s purpose is to build lasting legacies by manufacturing products that support our customers' construction projects from the ground up.
We are committed to industry-leading safety standards and aim for zero harm in our workplaces.
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