Job summary
This is an exciting opportunity to join our growing and successful Private Care Division within Europe's largest cancer centre and to provide the highest standards of support to our patients.
This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration to guaranteeing funding for a range of medical and surgical treatment and inpatient admissions. This job sharing position is a customer-facing role based at Sutton working 22.5 hours per week operating across core hours between on Monday, Tuesday and Wednesday.
The successful candidate will be a versatile, lateral thinker with an eye for detail and excellent customer service skills. They will put the patient first and be a confident communicator, comfortable in dealing with people at all levels in a polite, empathetic and professional manner. They will be customer-focussed, energetic, resilient, able to demonstrate initiative as well as prioritise a busy workload, and have a good understanding of the Private Care offer within the Royal Marsden NHS Foundation Trust structure
Interviews are scheduled to be held at RMH Sutton
Main duties of the job
Put patients first - consider patients' needs and wishes in all that they do.;
Take pride in what they do - strive for highest standards in their own work and challenge colleagues to do the same.;
Strive to be the best - in terms of patient care and teamwork.;
Act with integrity - maintain the privacy and dignity of patients, work with integrity, be trustworthy and be accountable for own work.
Respect others - patients, visitors and colleagues. Actively give and receive feedback.
The post holder will be required to work as part of the Private Care Accounts Team delivering the highest level of customer service to both patients and consultants. The Private Care Coordinator will manage the registration and administration process with a focus on minimising the risk of debt and work in accordance to the hospitals policies and procedures and all relevant legislation.
About us
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
Details
Date posted
19 February 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£32,199 to £34,876 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
282-P1262
Job locations
The Royal Marsden Sutton
Sutton
SM2 5PT
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.
Welcome patients and their families in a friendly and calm manner; accurately registering their details.
Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
The Private Care Coordinator role is patient-facing, responsible for coordinating the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will assist with the day to day management of requests for Change of Status between Private and NHS care and ensure that accurate and timely cost information is provided forAdditional Private Care and funding secured.
The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations.
The post holder will ensure that all patient activity is appropriately recorded on the electronic patient record on the Private Care billing system and that funds/authorisation or guarantees have been secured prior to the commencement of all treatment.
The post holder will work effectively as a team, working with colleagues and departments across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate. The Private Care Coordinator willensure all aspects of their roles and responsibilities are carried out in line with the divisions standard operating procedures and Trust-wide policies.
Job description
Job responsibilities
For further information please refer to the job description and personal specification
To demonstrate a professional, courteous, caring attitude offering consultants, patients and their families a high standard of customer service at all times.
Welcome patients and their families in a friendly and calm manner; accurately registering their details.
Have the ability to professionally deliver customer requests, dealings with sensitive and emotional situations by using appropriate language and demonstrating reassurance.
The Private Care Coordinator role is patient-facing, responsible for coordinating the administration functions of the patient pathway such as patient bookings, registration and the accurate recording of account information. The post holder will assist with the day to day management of requests for Change of Status between Private and NHS care and ensure that accurate and timely cost information is provided forAdditional Private Care and funding secured.
The post holder will be required to be flexible and cross cover within the administration functions to support the service requirements in our other locations.
The post holder will ensure that all patient activity is appropriately recorded on the electronic patient record on the Private Care billing system and that funds/authorisation or guarantees have been secured prior to the commencement of all treatment.
The post holder will work effectively as a team, working with colleagues and departments across the Trust to ensure that all chargeable private patient activity is recorded accurately, on time and in line with the targets set by the Private Care Directorate. The Private Care Coordinator willensure all aspects of their roles and responsibilities are carried out in line with the divisions standard operating procedures and Trust-wide policies.
Person Specification
Qualifications/Training
Essential
* Good general education. Requires NVQ Level 4/diploma or equivalent relevant experience.
* Good working knowledge of PC applications and computer literate.
* Hold, or be willing to undertake further training and qualifications in Customer Care
* Evidence of continuing professional and personal development.
Experience
Essential
* Front-facing customer services experience.
* Experience of MS Excel and MS Word, including creating and using spreadsheets
* Experience of effective team working
Desirable
* Previous admissions, accounts or similar role in a hospital environment
* Effective budgetary management
Skills, Knowledge and Abilities
Essential
* Able to work with minimum supervision
* Highly organised approach and ability to priorities own work to meet tight deadlines and targets
* Flexible and able to work as part of a team to ensure that the team deadlines are met.
* Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies)
* Outstanding communication, presentation and interpersonal skills
Desirable
* Knowledge of current health care issues
Others
Essential
* Self motivated with a proactive approach to problem solving
* Ability to work under pressure and carry out duties with attention to detail
* Empathetic
* Demonstrate ability to strive for excellence
Person Specification
Qualifications/Training
Essential
* Good general education. Requires NVQ Level 4/diploma or equivalent relevant experience.
* Good working knowledge of PC applications and computer literate.
* Hold, or be willing to undertake further training and qualifications in Customer Care
* Evidence of continuing professional and personal development.
Experience
Essential
* Front-facing customer services experience.
* Experience of MS Excel and MS Word, including creating and using spreadsheets
* Experience of effective team working
Desirable
* Previous admissions, accounts or similar role in a hospital environment
* Effective budgetary management
Skills, Knowledge and Abilities
Essential
* Able to work with minimum supervision
* Highly organised approach and ability to priorities own work to meet tight deadlines and targets
* Flexible and able to work as part of a team to ensure that the team deadlines are met.
* Excellent interpersonal skills with the ability to work closely and effectively with staff at all levels within the organisation. Able to deal confidently and professionally with queries from other departments and consultants supplying services, and patient sponsors (insurance companies, embassies)
* Outstanding communication, presentation and interpersonal skills
Desirable
* Knowledge of current health care issues
Others
Essential
* Self motivated with a proactive approach to problem solving
* Ability to work under pressure and carry out duties with attention to detail
* Empathetic
* Demonstrate ability to strive for excellence
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
The Royal Marsden Sutton
Sutton
SM2 5PT
Employer's website
(Opens in a new tab)
Employer details
Employer name
The Royal Marsden NHS Foundation Trust
Address
The Royal Marsden Sutton
Sutton
SM2 5PT
Employer's website
(Opens in a new tab)