Female housing assistant domestic violence service

Job Description

• domestic violence
• housing management
• housing assistant

Female Housing Assistant - Domestic Violence ServiceLOCATION:               North Somerset  HOURS:                     30hrs per week (Mon – Fri)SALARY:                   £14.67 per hour + £1.77 holiday pay or £18.96 umbrellaDURATION: Temp – permSTART DATE:            ASAPJOB PURPOSE: This post will work across accommodation-based services to oversee housing provision and tenancy-related support for individuals and families living in supported accommodation across North Somerset. The role will support residents with a range of support needs and help ensure accommodation is safe, well managed, and maintained to a high standard.MAIN OBJECTIVES:

• Deliver high standards of housing management across all properties
• Ensure accommodation complies with Health & Safety requirements
• Oversee property works, ensuring maintenance, repairs, and renewals are completed to a high standard and within budget
• Ensure void works and re-lets are planned and managed efficiently
• Promote resident empowerment, engagement, and involvement

PRINCIPAL RESPONSIBILITIES:

• Housing Management

• Ensure residents are signed up using the agreed occupancy agreement and understand their rights and responsibilities
• Induct residents into the accommodation, including Health & Safety and fire procedures
• Collect rent and service charges from residents
• Ensure effective maintenance of properties through regular inspections, logging, recording, and reporting repairs
• Monitor and follow up maintenance works and check completed works against invoices
• Carry out minor maintenance tasks such as putting up pictures or curtains where required
• Ensure Health & Safety checks are completed across all properties
• Carry out welfare checks on a bi-annual basis for flats
• Organise timely turnaround of void properties to support occupancy targets
• Provide support to address issues relating to anti-social behaviour (ASB) where required

• Resident Support

• Visit properties regularly to engage with residents and encourage involvement in maintaining and improving accommodation standards
• Identify support needs and provide advice and information on accessing appropriate internal and external services, making referrals where appropriate

KEY REQUIREMENTS:

• Driving is an essential requirement for this role.

Experience:

• Experience of housing management and/or housing support is essential.
• The successful candidate must have a non-judgmental empathetic approach to their work. Experience working with vulnerable individuals, especially women and children, would be hugely beneficial.
• An enhanced DBS on the update service or issued within the last 12 months is highly desirable. Candidates without a DBS already in place will require a new application to be completed prior to commencing the role.

To apply for this role, please send an up-to-date CV that details your relevant support experience or reach out to Nathan Jackson on