About the role:
As a Post Office Counter Clerk, you’ll be responsible for dealing with postal and financial services, handling forms and applications, and managing foreign currencies. This involves the accurate handling of monies and the use of computer systems.
You will receive full counter training, ongoing support, and development as a valued member of our Post Office team.
Operational hours:
* Monday – Friday: 09:00am – 17:30pm
* Saturday: 09:00am – 13:00pm (subject to location)
As a Post Office Counter Clerk, you will be responsible for:
* Providing excellent customer service
* Completing and undertaking regular compliance checks
* Following all policies, procedures, and cash management protocols
* Keeping all areas clean, tidy, and adhering to safety/security policies
* Ensuring punctuality and personal appearance standards align with the Society’s Uniform policy
* Handling customer complaints professionally in line with the Society’s complaints procedure
* Maintaining up-to-date records, managing high volume posting activities, and communicating with multiple clients and vendors
Additional notes:
Successful candidates will be subject to a P250 credit check.
Who are we looking for?
To be successful, you should have:
* Excellent customer service skills and a passion for customer care
* Strong listening, interaction, and communication skills with stakeholders
* A confident, friendly, and approachable manner
* Cash handling experience (desirable)
#J-18808-Ljbffr