Crimson Milton Keynes, United Kingdom
Overview
Permanent Resource Consultant - Connecting you with talented IT candidates
2nd Line Support Engineer required for a leading client based in Milton Keynes. Our client is seeking a 2nd Line Support Engineer to provide support for Microsoft environments across a diverse clientele spanning various industries such as legal, real estate, logistics, manufacturing, and more. Responsibilities include managing installations, upkeep, and resolving issues pertaining to Windows 10/11 operating systems on both laptops and desktops.
This range is provided by Crimson. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Responsibilities
* Conduct administration tasks for server operating systems.
* Collaborate with RDS, Citrix, and Hyper-V technologies.
* Provide assistance for smartphones (Android & iOS), tablets (Android & iOS), printers, scanners, copiers, and other hardware devices.
* Manage Microsoft products such as Office, Teams, SharePoint, OneDrive, and MFA.
* Administer backup technologies and antivirus/security software.
* Execute cable patching and utilize remote access tools.
* Leverage ITSM tools for streamlined service delivery.
* Demonstrate proficient technical abilities and competence in managing the above tasks.
* Maintain outstanding customer service and communication aptitudes.
* Commit to delivering superior client-centric service.
Qualifications
* Experience supporting Windows 10/11 in a business environment.
* Familiarity with server operating systems administration.
* Experience with RDS, Citrix, and Hyper-V is desirable.
* Comfort with mobile devices, printers, scanners, and networked peripherals.
* Knowledge of Microsoft 365 (Office, Teams, SharePoint, OneDrive) and MFA.
* Experience with backup solutions and security software.
* Strong communication and customer service skills.
Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!
Crimson is acting as an employment agency regarding this vacancy.
Milton Keynes, United Kingdom
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