Location
This position is located at 54 George Street, Richmond, TW9 1HJ, United Kingdom.
Role Summary
A Key Holder collaborates with the store management in supervising store operations and leading an engaging and inspiring store environment for customers and the store team. This includes driving sales, monitoring key metrics, and developing team members. This role is a key holding position.
What You'll Be Doing
Brand Experience
* Influence: Acts as a brand representative reflecting the company's values; partners with store leadership to create an engaging experience that appeals to FP customers.
* Customer Connection: Empowers the team to drive sales through personalized service, styling, and outfitting recommendations; creates inspiring selling initiatives to enhance the customer experience.
* Utilize In-Store Technology: Provides a seamless omni-channel shopping experience by understanding and utilizing store systems and applications.
Leadership & Team Management
* Empowerment: Acts as an elevated team member, exercising decision-making and multitasking skills while prioritizing service over tasks.
* Lead by Example: Participates actively in managing the store environment and customer experience by maintaining an energized pace, fostering positivity, managing daily operations, and driving sales.
* Share Knowledge: Takes initiative in teaching product knowledge, brand messaging, and customer interaction techniques using resources like Threads, MPOS, the Freeway, and voice of customer tools.
Visual & Business Operations
* Store Operations: Supports daily opening and closing procedures and overall store operations.
* Support Product Flow: Collaborates with partners to process shipments, restock, and maintain visual standards; ensures timely and accurate omni-channel order fulfillment.
* Awareness: Adheres to safety standards, maintains inventory accuracy, reduces product loss, and complies with company policies to support store profitability.
Communication & Relationships
* Communication: Responds promptly to communication; shares information actively in meetings, initiatives, and brand focuses.
* Positivity: Eager to learn, receptive to feedback, and enhances customer experience through positive communication.
* Mentorship: Guides and develops Stylist team members; takes responsibility for personal development and considers role succession for career growth.
What You'll Need
* Energy and happiness that positively influence those around you.
* Ability to build relationships naturally, embracing individuality and diversity.
* Strong verbal communication skills.
* Ability to thrive in a fast-paced, evolving environment.
The Perks
Work-Life Balance:
* 'Life Leave' — one day annually for significant life events, in addition to regular leave.
Wellbeing:
* Employee Assistance Program supporting mental, physical, and financial health.
* Discounts on external gym memberships.
* Private Medical Insurance for eligible employees.
Employee Discounts:
* Up to 40% discount at all URBN brands.
Travel:
* Season ticket loans for eligible employees.
* Cycle to work scheme for eligible employees.
Continued Development:
* Structured support and ongoing learning opportunities within the business.
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Equal Opportunity Statement
URBN is committed to diversity and inclusion, providing equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. Employment decisions are based on merit, job requirements, and business needs.
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