ULaw’s Student Information Team: At the Heart of Student Support and Success
We are looking for a high-calibre individual to join our new University of Law Oxford Brookes Campus team as a Student Information Hub Manager. This is an on-campus position, with no opportunity for hybrid or remote working.
Please note that this is a part-time position (0.5 FTE), equating to 17.5 hours per week.
As this role supports a new partnership with Oxford Brookes University, with courses commencing in September, we will discuss the distribution of working days and hours with candidates during the interview process.
Asa Student Information Hub Manager,you will be playing a crucial role in providing exceptional customer service to all stakeholders, both internal and external. You will be the first point of contact and will assist students in accessing specialist services required throughout their on-course journey. You will managethe day-to-day operational activities of the Student Information Service in campus.
We are looking for an individual who has a passion for helping others. You will have broad experience of working in a demanding, customer service driven environment and have the ability to plan and coordinate workloads for a diverse team and any actions needed to ensure excellent outcomes for all students.
As our Student Information Hub Manager, you will be:
* Leading on the planning and delivery of student induction and enrolment activities in campus, including the delivery of welcome events for incoming students and pre-induction briefings for international students.
* Ensuring that exceptional customer service is provided to students, staff, and stakeholders.
* Leading on the planning and co-ordination of an engaging programme of events for students
* Managing workload to ensure KPIs and SLA targets are met.
* Planning, organising and coordinating work for multiple programme intakes and assessments processing.
* Work in collaboration with the University’s Student Immigration Compliance and Advice team to support international students.
We are looking for people who are/have:
* Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services.
* The ability to provide high level customer service, support, and advice to students, with a polite, helpful, and positive attitude.
* Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders.
* Effective time management skills
* A methodical approach, and keen eye for detail
* A good working knowledge and capability of Word, Excel, and databases
* A track record of embracing change positively
* A positive and supportive attitude
Why join us?
On top of a competitive salary of £36,600 (pro rata), you’ll enjoy:
* A generous annual leave entitlement of 30 days (pro rata)
* Private Medical Scheme and Life Assurance
* Contributory Pension Scheme
* Season Ticket Loans and Student Discounts
The closing date for applications is: 3rd September 2025. We will be shortlisting throughout the advertising period and interviews may be scheduled before the closing date. Early application is therefore encouraged
Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process. For more information, please contact talentacquisition@law.ac.uk.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
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