Job Description
Customer Service Administrator
City of London / Hybrid
Fixed-Term Contract
£38,000
cer Financial are working alongside a bank who are based in the City of London. They are seeking a Customer Service Administrator to work with them on a fixed-term basis.
The Responsibilities of a Customer Service Administrator Will Include:
1. Responsible for day to day administration of the deposit base of the Bank
2. On boarding new customers by setting up the customer and account records ensuring initial and ongoing Due
3. Diligence is carried out
4. Taking of new deposits both fixed and notice accounts, rollovers and repayments
5. Bereavement services
6. Keeping customers records up to date at all times
Provide an excellent level of customer service across all of our channels; Phone, Email, Secure Message & Letter writing
7. The ability to multitask, working on one work stream whilst also servicing customers via one of the Bank’s contact channels
8. Demonstrate sound understanding of the Bank’s products and services; articulating these to your customer in an engaging and confident manner.
9. Inputting of daily transactions into the banking system
10. Preparing and inputting daily transfers and payments
The Successful Customer Service Administrator Will Have:
11. MS Office proficiency: Word, Excel, Outlook
12. Ideally experience of Banking Systems (Including Online Banking)