Position: Collections Assistant
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Pertemps is currently working with a global financial services organization, seeking Customer Solutions Agents to join their busy team.
We are eager to connect with hardworking and driven individuals looking to build a career within a supportive company. You should be confident navigating various systems and speaking on the phone. This role offers opportunities for progression and skill development. If you are outcome-focused and confident, we want to hear from you! The team is collaborative and always looking to upskill. If you are based in Ayrshire and seeking a local opportunity, apply below. We welcome applicants from Customer Service, Retail, and Hospitality backgrounds.
* Salary: £25,000 per annum with potential to earn up to £300 bonus per month
* Hybrid working: 3 days in Kilmarnock office and 2 days remote (after 3 months)
* 37.5 hours per week (Mon-Thu 8am–8pm, Fri 9am–5pm, and 1 in 3 Sat 8am–2pm)
* 28 days holidays (increasing to 31 days after 5 years)
* Pension: 5% employee and minimum 4% employer contributions
* Life Assurance: 3x annual salary
* Healthcare: Free medical, dental, and optical cash plan
Responsibilities
* Manage inbound and outbound calls to resolve customer queries.
* Build strong, trustworthy relationships with customers.
* Navigate and update relevant systems with customer information.
* Achieve set KPIs consistently.
* Adhere to company policies and procedures.
Skills and Experience
* Driven and confident individual willing to learn new skills.
* Strong customer service experience.
* Experience working towards KPIs.
* Availability for Monday–Friday shifts and occasional Saturdays.
* Strong computer skills.
You must pass a credit check and disclosure check to be eligible for this position.
For more information, please apply via the link, and a team member will contact you.
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