One of my local government clients is seeking an experienced and proactive Accommodation Assessment & Lettings Officer to join their Housing Needs & Refugee Services division. This role plays a critical function in arranging emergency and temporary accommodation placements and supporting the allocation of suitable long-term housing solutions in line with statutory duties. Key Responsibilities: * Arrange emergency and temporary accommodation placements, including referrals into supported housing. * Make offers of properties in line with Housing legislation and manage discharges of duty. * Liaise with internal teams (e.g. Children’s Social Services, Adult Social Care) to arrange emergency housing placements. * Coordinate and allocate available properties in the private rented sector (PRS) and identify households for Direct Lets. * Maintain accurate property and tenant records, monitor void turnaround times, and ensure re-let times are minimised. * Manage move-ons from temporary accommodation and ensure suitable housing pathways are in place. * Draft robust decision letters for suitability reviews and discharge of duty. * Monitor rent accounts, initiate Housing Benefit claims, and ensure income recovery. * Respond to complaints and enquiries within corporate timeframes. * Liaise with landlords, partner agencies, and internal departments to maximise housing options and service outcomes. * Use multiple ICT systems to maintain accurate, evidence-based records and support performance reporting. Essential Skills & Experience: * Strong knowledge of the Homelessness Reduction Act 2017, Housing Act 1996 Parts VI & VII, and relevant housing legislation. * Understanding of landlord & tenant law, welfare benefits, and housing allocations policies. * Experience coordinating emergency accommodation and supported housing placements. * Ability to assess affordability and suitability of accommodation. * Experience working with vulnerable client groups and handling sensitive situations. * Ability to draft clear, legally sound decision letters. * Familiarity with housing databases and administrative systems. * Strong interpersonal, communication, negotiation, and case management skills. * Excellent organisational skills and ability to work under pressure, managing a demanding caseload. Ideal Candidate Profile: * Experience working in local authority housing or homelessness services. * Comfortable dealing with high-need or distressed service users. * Proactive, solution-focused, and able to work both independently and within a team. * Flexible and willing to attend home visits or occasional evening work. * Strong understanding of safeguarding procedures and partnership working. If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd