Support Agent
Crewe
Permanent
Full-time
We are currently seeking a proactive and customer-focused Support Agent to join a growing team. This is a fantastic opportunity for someone who enjoys problem-solving, delivering excellent customer service, and working in a fast-paced environment.
In this role, you will be responsible for supporting a wide customer base, building strong relationships, and ensuring a high standard of service is consistently delivered. You’ll play a key part in resolving issues, maintaining communication, and contributing to continuous improvements.
Key Responsibilities:
Provide first-line support, handling a range of technical and customer queries
Respond to support tickets and calls within agreed service levels
Communicate clearly and professionally with customers at all times
Take ownership of incidents, providing regular updates through to resolution
Collaborate with internal teams to resolve issues efficiently
Identify recurring problems and suggest improvements to processes or services
Maintain accurate customer records and documentation
Key Skills & Experience:
Strong problem-solving skills with a logical and analytical approach
Excellent communication skills, both written and verbal
Ability to manage multiple tasks and priorities in a busy environment
A team player with a proactive and positive attitude
If you are interested in this role please apply directly or email your CV over to. You can also call Ellie on (phone number removed).
INDCOM