Due to internal promotion our client is now seeking for a Service Booking Administrator for their prestige dealership based in Liverpool. This is a great opportunity for someone with excellent customer service skills, you will be working directly in the service department and you will be booking and scheduling service and repair work, keeping customers informed and up-to-date at every stage, advising them of completion times or any delays and quickly responding to any queries. Duties will involve: Ensure that all reception booking procedures are carried out and maintaining a steady flow of available work through the workshop.
Checking the online service system and any direct email booking requests and make the necessary bookings and confirm customer's appointments.
Responding to incoming service related calls, provide advice to customers and arrange bookings.
Making follow up calls after service visit.
Calling customers and chasing service reminder bookings.
Assisting the Service Advisors as and when required to carry out administration tasks. To be considered for this role you must have a strong customer background, ability to work under pressure, basic understanding of how vehicle works, ability to negotiate and influence situations, be computer literate (Kerridge experience desirable), and a great professional manner. If this is something you are interested in and you would like to hear more about this opportunity then please send your CV over to Anna Janiszewska now and we will call you shortly to discuss it further.