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Customer support expert

York (North Yorkshire)
beBeeOptics
Customer support
Posted: 12h ago
Offer description

Product Support Specialist

We are seeking a skilled Product Support Specialist to join our team. As a key player in our customer support team, you will be the go-to expert for technical assistance in Europe.

Our ideal candidate has a strong background in optics or a related field and is fluent in German and English. You will have excellent communication and problem-solving skills, with the ability to work effectively in a dynamic team environment.


Responsibilities:

* Providing technical assistance and product recommendations to customers
* Handling customer inquiries and resolving issues in a timely and professional manner
* Collaborating with global teams to support marketing initiatives and drive business growth


Qualifications:

* Bachelor's degree in Science or Engineering, preferably in Optics, Photonics, Physics or Electrical Engineering
* Fluent in German and English
* Proficient with MS Office
* Strong communication and problem-solving skills


What We Offer:

As a valued member of our team, you can expect a competitive salary and a range of benefits, including company pension scheme, private medical & dental insurance, extensive training and development opportunities, subsidized gym membership, and more.

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