Front of House & Property Services Assistant – Residential
Monday – Friday
37.5 – 40 hours per week
Permanent
£25,500 – £27,000 per annum
About the Company
Our client operates within the residential property sector, managing developments across the UK. They are currently seeking a professional, proactive Receptionist to be the welcoming face of their Birmingham City Centre location.
About the Role
As Receptionist, you will:
* Greet, welcome, and assist all visitors warmly and positively.
* Ensure the smooth and efficient operation of the reception area and foyer.
* Provide a professional and friendly service to tenants, visitors, and contractors.
* Support the wider property team in ensuring a positive customer experience and well-run building.
Key Responsibilities
Reception Duties
* Welcome and direct visitors appropriately.
* Log all visitors and contractors, issuing passes as required.
* Maintain a clean and presentable reception and foyer area.
* Handle, store, and track incoming parcels and deliveries.
* Notify team members of deliveries as needed.
* Liaise with security staff regarding any issues or concerns.
Assist the property team with:
* Booking cleaners for apartment turnovers.
* Responding to resident queries.
* Logging and communicating residents’ utility readings (electricity, water, council tax).
* Coordinating maintenance access with residents.
* Provide support to other Midlands-based sites during busy periods or new builds.
* Maintain effective records, using systems such as the Active Building portal and Make Ready board.
* Provide regular updates to the Property Manager.
Person Specification
Essential Criteria
* GCSE English and Maths or equivalent.
* Minimum 1 year of experience in a front-of-house or reception role.
* Proficiency in Microsoft Office (emails, data entry).
* Excellent customer service skills.
* Basic understanding of stock control and ordering.
* Knowledge of Health & Safety procedures.
* Understanding of utilities and council tax processes.
* Strong interpersonal and communication skills.
* Good organisational and time management skills.
* Able to prioritise tasks using own initiative.
* Calm and professional when handling difficult situations.
* Friendly, approachable, and helpful.
* Reliable and hardworking with a proactive attitude.
* Able to work independently and as part of a team.
* Takes pride in providing excellent service.
Desirable Criteria
* Customer service training.
* First Aid qualification.
* Fire Warden training.
* Previous reception experience in residential buildings.
* Proficiency in Word, Excel, and in-house systems.
#J-18808-Ljbffr