At Fintel Services, we empower financial professionals with trusted tools, insights and support to shape the future of financial advice.
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APS Legal and Associates, part of Fintel Services, are one of the UK’s largest and most reputable will writing and estate planning companies.
With over 500 Associates nationwide, all of our Associates and in-house staff are fully qualified in advising on will writing, Lasting Powers of Attorney, trusts as well as probate services.
We are recruiting for a part-time Office Administrator to join our probate team on a 12 month fixed term contract. You'll be completing administration work to support our Probate Case Managers and general day-to-day office administration.
Role Overview
Your main responsibility will be to triage inbound calls from our clients and associates. You will handle their general queries in a professional manner and refer on to the appropriate Case Manager. Generally, you will support the head of department and the wider team with the completion of administrative tasks and manage projects when necessary. You will need to be able to work autonomously as well as liaising regularly with your colleagues and the wider company.
This is an office based role and you'll work 24 hours over 3 days on Monday, Thursday and one other day to be agreed.
What you'll be doing
* Opening and setting up new cases on our probate software
* Management of post, processing, filing and logging correspondence
* Communicating and maintaining a relationship with clients and associates
* Liaising with solicitors and other third parties in relation to the probate application
* Dropping off and collecting documents locally to Solicitors, Bank etc
* Managing projects to update current processes
What you need to succeed
* Confident in using Microsoft applications
* Tech savvy and can learn new software quickly
* Excellent written and verbal communication skills
* Exceptional organisational and time management skills, with strong attention to detail
* Strong interpersonal skills and ability to quickly build rapport with internal teams and external customers
* Work independently as well as collaboratively
* Self-motivated with a ‘can do’, solution-driven attitude to problem solving
* A willingness to learn and understand the legal system surrounding estate administration, wills and probate
* Legal experience desirable but not essential as full training will be provided
Location
Based at our offices within the Worksop Turbine - 24 hours each week.
Right to work
Applicants must already hold a legal right to work in the UK without time restrictions. We are currently unable to provide Skilled Worker visa sponsorship.
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Fintel plc and all the businesses within it adopt a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.
We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for all staff. From application to interview, we place inclusion at the heart of all we do.
For these reasons we strongly encourage suitably qualified applicants from a wide range of backgrounds.
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