?? ICT Engineer - Hemel Hempstead Are you passionate about IT, love solving technical challenges, and enjoy working closely with customers? We're looking for an enthusiastic ICT Engineer to join our dynamic team! ??? What You'll Do ??? Be the go-to expert for our customers' IT needs, supporting hardware, software, and network issues. ????? Take full ownership of technical issues and resolve them efficiently. ? Collaborate with your team and share your expertise to help others grow. ?? Conduct root cause analysis and implement solutions to prevent recurring issues. ???? Support both on-site and remote customers (up to 20% travel). ?? What We're Looking For ?? Strong knowledge of Windows Desktop & Server environments ?? Experience with Microsoft Office 365, Exchange, and Azure ?? Hands-on with Active Directory, Group Policy, DNS, DHCP, and VPNs ?? Networking and firewall skills (Cisco, HP, Watchguard, SonicWALL) ?? Familiarity with virtualization technologies like VMware & Hyper-V ????? Storage technologies (NAS, NetApps, Synology) and SQL Server knowledge ??? Automation skills using Python or PowerShell ??? Strong customer focus, initiative, and organizational skills ?? Qualifications & Experience ?? BSc or MSc in Computer Science, IT, or a related field 1 years' experience in IT support or a technical service desk environment SaaS company experience is a plus! ?? Perks & Benefits ?? Competitive salary ?? Flexible working options ?? Private healthcare ?? Pension contribution up to 3% ?? Exercise reimbursement (gym, golf, sports clubs) ??????? 25 days' annual leave including bank holidays ?? Fun team events: BBQs, charity hikes, golf days, and more! ?? Why Join Us? ?? If you love solving IT puzzles, working with a friendly, supportive team, and want a role where you can grow your skills, this is the perfect opportunity!