Job Description
IT Service Lifecycle Manager/IT Service Manager
A fantastic opportunity has arisen for an IT Service Lifecycle Manager/IT Service Manager to join our Birmingham based client on a permanent basis.
Responsibilities and Duties:
* Lead the Service Lifecycle process to ensure that new and existing services meet business
* needs and are scalable and sustainable.
* Collaborate with stakeholders to gather service requirements and design services that are
* aligned with business objectives and IT capabilities.
* Oversee the service portfolio, ensuring that all services are aligned with the
* organisation’s strategic objectives and deliver value and that all services contain up-
* to-date and accurate information.
* Lead the Release Management process, ensuring that software and service releases are
* planned, tested, and deployed with minimal disruption.
* Coordinate across teams to ensure that releases are executed according to schedule, with
* thorough testing, validation, and communication to all stakeholders.
* Manage the Change Management process, ensuring that all changes to services, systems, and
* infrastructure are controlled, executed, and closed effectively.
* Facilitate and participate in Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes.
Knowledge, Skills and Experience:
* Certified ITIL Foundation v4 (preferred)
* Experience in a leadership or managerial role overseeing ITIL processes such as
* Service Design, Service Portfolio Management, Service Transition, Release Management, and
* Change Management.
* Expertise in managing the end-to-end lifecycle of IT services, from initial design through to retirement
* Extensive experience in Change Management and Release Management processes, including risk management, stakeholder communication, and post-implementation review.
* Knowledge of industry regulations, compliance standards, and internal governance
* frameworks, ensuring services are designed and managed in accordance with legal, security,
* and compliance requirements.
* Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes.
* Strong ability to communicate and set expectations with stakeholders and third parties.
IT Service Lifecycle Manager/IT Service Manager