Mount Royal Hotel Edinburgh is seeking a confident, vibrant and knowledgeable Reservations Manager.
You will report to the Hotel General Manager responsible for managing the reservation process and operations in the property to meet financial targets for the property. You will work closely with the revenue management team to implement pricing strategy.
A Reservations Manager will be responsible for:
Manage related reservations systems to ensure correct configurations and full working capacity
Analyse no-shows and cancellations to improvise procedures to rectify situations
Build and maintain relationships with guests through customer relationship programmes
Operationalise compliance management on reservation policies and procedures, and legal requirements
Identify risk response activities to manage system downtime
Manage room inventory to maximise occupancy
Resolve situations arising from overbooking of room inventory
Support budget forecasting processes for the department
Manage departmental costs to keep operating expenses within budget
Develop innovation and productivity plans to improve reservation operations and service delivery
To be successful in the role of Reservations Manager, we require:
Fluent in verbal and written English
Hospitality related qualification pref...