Job Description
Objectives
To maintain the Project Cargo business within a defined European Region. To establishing a Project Cargo knowledge and service infrastructure in the same region.
Task
1. Manage all day to day Project Management for operations
2. Identify and engage new business targets in the Project Cargo industry
3. Maintain ownership of all Project Cargo enquiries for the defined region
4. Support overseas requests in a timely manner
5. Execute and coordinate RFQs with customers and service provider
6. Supervise load and discharge operation
7. Supervise documentation
8. Ensure that all shipments are being properly tracked in our systems through the use of the PRJ Service Type
9. Develop the regional infrastructure for Project Cargo including but not limited to: port terminal and equipment accessibility
10. Assist in creating a Project Cargo Toolkits including pricing methodology for repetitive services like surveys, port handling, customs formalities etc.
11. Involved in defining operational procedures and customer KPIs
12. Continuously explore commercial and operational improvement opportunities
13. Initiate and sustain service provider relationships in the region
14. Drive / develop the Air Charter product / awareness
15. Source, initiate and attend regular meetings with local vendors
16. Engage GEO Leadership in the defined Region for continued support
17. Report progress to the GEO Leader and involved DM’s on quote status, revenue accrued and business development
18. Attend workshops, conferences and group meetings as required
19. Travel domestically and within Europe as required
20. Train staff on Project Cargo fundamentals and best practice. Adapt to the latest trends in safe cargo handling and international trade
21. Train, counsel and mentor branch staff, especially the Branch Project Cargo Coordinator on Project Cargo procedures
22. Adhere to all Health and Safety procedures
23. (Any other specific regional task to be added)
Performance Measurements
Performance will be measured based on the ten focus areas deemed essential to assisting regions to grow at the pace of the market. The focus areas will be tracked from revenue reports, CRM pipeline data, closing ratios, market research, newsletter output, GEO leadership updates, proper PPE usage, HSE checklist, employee surveys, grow through knowledge, desk-side training and the PDC. Please see the attached management by objectives document for a detailed evaluation system.
Focus Areas
24. Day to day operational management
25. Budget Revenue
26. Budget Expense
27. Business Development
28. Accounting
29. Compliance
30. Service Providers
31. Personnel development
32. GEO Engagement
33. Health & Safety
34. Systems & Tools
Qualifications
35. Minimum of 5 years of Project Cargo related experience
36. 5+ years of handling over-dimensional loads via land, barge, rail, air and ocean modes of transport or storage
37. Establish network within the Air Charter industry
38. Extensive knowledge of Air Charter contracts
39. Established network of Project Cargo industry contacts
40. Diplomacy and commercial awareness
41. Geographic and political understanding of the region
42. Knowledge of operational process standards and procedures within the project cargo industry
43. Knowledge of permits, import/export regulations, applications and procedures including surveys and any other governmental regulations applicable for the Project Cargo industry
Qualities
44. Exemplify our culture, mission and goals while supporting and protecting the Expeditors network
45. Innovative and constantly seeking improvement on current processes
46. Excellent oral and written communication skills (local language and English)
47. Organized and detail-oriented
48. Strong problem solving and analytical skillset
49. Persuasive, ambitious, self-motivated and result oriented
50. Sense of urgency, integrity and formality
51. Positive attitude, integrity and ongoing commitment
52. Strong customer service skills and ability to build rapport