We are looking for an administrator to join our friendly external liaison team. You will liaise with our customers and be responsible for account administration before and after field team visits to our customers properties.
What you'll do The role is interesting and varied, you will ensure accounts are updated accurately and record all relevant information surrounding field team visits. You will liaise with customers to ensure they can access our payment assistant schemes and social tariffs recognising signs of vulnerability. You will also build and maintain relationships with landlords and housing association, interpret land registry and credit reference data to ensure we have correct occupier information.
We will invest in your development through regular 121s, coaching and skill building. You will be joining part of a large organisation which will present you with lots of career opportunities.
From interview to offer, we will keep you updated every step of the way, from day one you will receive a warm welcome to our team and join a unique and personalised onboarding programme.
The External Liaison administrator role is 40 hours per week, Monday to Friday.
What you'll need We are looking for someone with excellent communication skills who loves talking to people and can naturally build rapport with our customers and colleagues. You will need to have great attention to detail and have a can-do attitude as well as being able to demonstrate empathy and use negotiation skills.
You will need to be able to demonstrate resilience and reliability and will work to defined targets.
If you are ambitious, achieving your targets and enjoy a challenge we offer lots of opportunities to progress.
What you'll receive We offer a wealth of both financial and non-financial benefits, including:
25 days' holiday rising to 28 with length of service
Up to 20% combined pension contribution
Opportunity to buy or sell holiday
Pay increments yearly rewarding your first 3 years of service
Performance related bonus of up to 10%
A healthcare package that allows you to claim back healthcare costs
£1000 'Refer a friend/family' scheme
Life assurance of up to four times your salary
Sustainable benefits including electric vehicle and cycle2work schemes
A range of family friendly policies including enhanced maternity and paternity leave
Paid community day
Cashback and discounts from over 3,000 retailers
Who we are Pelican is a multiple award-winning company based in Nailsea just south of Bristol providing customer services for clients including Wessex Water and Bristol Water. From meter reading and billing to collections and customer support.
We pride ourselves on the fact that both our customers and our people are at the heart of everything we do.
We are proud to have won several awards including Best Customer Engagement, Best People Engagement, Best Mental Health in the workplace, South West Contact Centre of the year and have recently been ranked 19th in the Sunday Times Best 100 Companies to work for in the UK.
We pride ourselves on being an inclusive and engaging place to work. Our annual People Promises are based directly on feedback from our team members. Our committees and working groups including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network and our Working Parents group are all populated by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Committed employer. Please let us know if you need any additional support or help to assist you in your application.
All our roles are subject to disclosure and barring screening (DBS) checks and successful candidates will be asked to disclose details of any unspent cautions or convictions. We recognise the contribution that people with criminal records can make, and any information given will be confidential and considered on an individual basis.
All candidates are required to provide us with right to work in the UK documentation and, regretfully, we are not able to offer sponsorship at this time.
We are popular and we may close our advert sooner than it says. We recommend you apply straight away so you don't miss the opportunity to join us!
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