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Feel the buzz from resolving issues and achieving a great customer outcome at the same time? We’re on the lookout for a Remediation Analyst to join our Remediation team. We pride ourselves in giving our customers a great service, but what we do is complex, and things do go wrong from time to time. When they do, we need our people to act quickly to make sure our customers are not disadvantaged. Our approach to any remedial work must be fair, accurate and consistent.
To be successful in this role, you’ll need to have a passion for doing the right thing for our customers, extensive experience dealing with different types of remediation, the ability to consider the downstream impact of errors, outstanding Excel and data manipulation skills, and an understanding of the different assets clients can invest in and the trading cycle. Besides being good with numbers and data, you need strong communication skills to ensure our customers understand our approach to resolving issues.
Here are some of the activities you’ll be involved with as a Remediation Analyst at Nucleus:
1. Investigating issues to establish what went wrong
2. Identifying the impact of the issue – who was impacted? How were they impacted?
3. Determining the calculation approach needed to assess the impact on each customer
4. Specifying and sourcing the data required for calculations
5. Performing calculations using available tools
6. Identifying improvements to prevent recurring errors and driving actions to implement them
A bit about you
Your friends might describe you as the “super-organised” one, with impeccable attention to detail and excellent analytical skills. You ask insightful questions to understand expectations and react swiftly to solve problems.
You enjoy investigating issues, understanding what happened, and quantifying the financial impact on sensitive cases affecting our customers. You are passionate about developing methods and metrics for analysis.
At Nucleus, we value cultural contribution and diverse perspectives over technical skills, but it would be beneficial if you had:
* Previous experience in financial services, ideally trading or investments
* Excellent Excel skills, including vlookups, pivot tables, and formulas
* Strong attention to detail
* Ability to specify data needs, gather data from multiple sources, and manipulate data effectively
* Quick understanding of complex issues and effective problem-solving skills
* Excellent written and verbal communication skills to explain your work clearly
* Ability to collaborate across teams and build strong relationships
A little about us
Our purpose at Nucleus is to make retirement more rewarding, aiming to build the UK's best retirement-focused platform. This purpose drives everything we do. Whether customer-facing or not, you’ll need to be service-obsessed.
Our environment is fast-paced and exciting, offering opportunities to fulfill your potential and work on meaningful projects. We trust our people with responsibilities and encourage initiative.
Nucleus’ culture is distinct and highly valued by our team, providing a supportive and engaging workplace.
Inclusion and diversity at Nucleus
We believe that care and inclusion are crucial. Our commitment to diversity is a business imperative, aimed at being future-proof and relevant. Learn more on our website.
We offer a comprehensive benefits package, including pension, bonus, enhanced parental leave, paid emergency leave, health and wellbeing initiatives, and flexible working options.
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