Housing Repairs Complaints Surveyor required for a 3-6 month temporary contract, likely to become a fixed term or permanent contract in the future. The hourly pay rate will be based on a yearly salary of £40,777 working 37 hours a week, Monday - Friday.
A DBS check will be carried out by the client once the successful candidate has been selected. Please disclose any criminal convictions at the application stage.
This is a mixed role, including office and home working, with visits to tenants properties. A car driver with their own vehicle is required, and all visits are locally based.
Responsibilities
* Inspect repairs that have not been adequately described by the tenant or contractor
* Organise the placing and management of responsive maintenance and specific contracts for repair work in all trades and by appropriate specialists
* Organise schedules, manage contractors involving repair work which is not covered by current contract procedures
* Supervise contractors, scrutinise and undertake technical audits
* Organise minor works to rectify fire, flood damage
* Carry out site visits in relation to tenant and leaseholders complaints
* Advise tenants on easy remedies to protect their homes, security and energy saving
* Compile and calculate the cost of schedules of repair, liaise with the Councils loss adjusters, when required
* Investigate complaints received
Benefits
* £21.19 per hour
* Potential for a longer-term position in the future with an increased salary, hourly rate
Requirements
* Experience in repairs, defects, maintenance, voids
* Ability to inspect repairs and manage responsive maintenance and contractors
* Social housing experience is highly desirable
* Understanding of damp and mould issues
* Knowledge of the upcoming Awaabs Law is advantageous
* A confident and professional communicator
* Car driver with own transport
* Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
* PC literate with Microsoft Excel, Word and Outlook skills
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