Overview
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General Manager - Soft Services
Location: Forth Valley Royal Hospital, Larbert, FK5 4EB
Salary: Competitive / dependent upon experience, plus company car, bonus and private medical cover
Schedule: 37 hours per week
Ready to impact a better future? As a General Manager - Soft Services in our Healthcare team, you\'ll lead the end-to-end design, mobilisation and delivery of eleven Soft FM services that play a critical role in providing a safe, efficient and welcoming hospital environment. Your leadership will directly support staff, patients and visitors every single day.
You\'ll take ownership of delivering service excellence across a complex, multi-service healthcare contract—ensuring operational performance, quality, safety and financial sustainability. This is a role with real influence and the opportunity to create a lasting, positive impact for communities across Forth Valley.
Responsibilities
* Lead the design development, mobilisation and delivery of eleven Soft Services, including Catering, Housekeeping, Domestic, Portering, Security, Switchboard, Helpdesk, Waste Management, Linen, Car Parking and Reception Services.
* Oversee full financial management of Soft Services operations, including responsibility for a £9m budget.
* Manage key stakeholder relationships, including NHS Forth Valley, consortium partners and external forums.
* Develop contractual Method Statements and ensure full compliance with all statutory, Health & Safety and contractual requirements.
* Monitor KPIs, implement improvement plans, and ensure services are delivered on time, within budget and to required standards.
* Support operational managers with HR, budget setting and service development.
* Lead recruitment, training and development for Soft Services teams and ensure all staff are equipped to deliver excellent service.
* Identify and develop new business opportunities, producing annual business plans and negotiating proposals.
* Oversee procurement of materials, supplies and capital items, ensuring cost, quality and wastage are effectively managed.
Qualifications
* Substantial senior management experience in a complex, multi-service environment—ideally within the acute healthcare sector.
* Experience managing large teams (circa 200 staff).
* Strong business, financial and operational management skills.
* Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships at senior levels.
* Proven ability to lead change, solve problems strategically and inspire high-performing, diverse teams.
* Confidence using IT systems and standard business applications.
* High motivation to develop your own skills and support the growth of others.
Vetting and checks
This role requires membership of the PVG Scheme, which involves a detailed check of spent and unspent convictions and other relevant information to ensure safeguarding compliance. You will also complete an Occupational Health Questionnaire so we can provide any necessary support to help you carry out your responsibilities.
What we offer
* Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
* Pension: Up to 6% contributory pension scheme
* Bonus: A performance-based bonus scheme
* Company car: A company car
* Private medical insurance
* Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
* Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
* Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
* Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
* Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let\'s impact a better future, together. Apply today.
All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
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