You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Company: B. Braun Medical Ltd.
Job Location: GB-Sheffield (Thorncliffe Park)
Functional Area: Customer Services
Working Model: Hybrid
Requisition ID: 5708
Contract:Permanent
Location:B. Braun Medical, Sheffield, S35 2PW. Just off Junction 35A on the M1
Working Hours:37.5 hours, Monday-Friday
Are you excited about the opportunity to make a meaningful impact in the lives of patients? Do you thrive in a role where your customer service skills can directly enhance the quality of care for patients? This could be the perfect role for you!
We are looking for a compassionate Homecare Patient Coordinator with proven experience in a customer service role, specifically in dealing with vulnerable customers.
You will play a vital role in coordinating patient services, facilitating communication between patients and healthcare providers, and ensuring that patients needs are met with care and efficiency.
Your key responsibilities will be:
* Answer incoming calls from patients, nurses, and general practitioners and take appropriate action for each call.
* Coordinate with patients, couriers and internal B. Braun departments to ensure the timely delivery of critical medical products.
* Daily monitoring of emails to ensure all requests are processed & fully up to date.
* Register new patients; including account set up and home installation.
* Contact general practitioners or trusts to request prescription forms on behalf of patients.
* Facilitate the end of service coordination.
* Deal with potential Safeguarding issues and ensuring that the appropriate action has been taken.
* Proven experience in a customer service-based role dealing with vulnerable customers.
* Experience in Complaint Management.
* Team player with the ability to work unsupervised using own initiative.
* Excellent communicator with ability to adapt communication style to suit the needs to the stakeholder.
* Detail focused and comfortable working in a fast paced office environment.
* Reliable, tolerant, patient focused and determined
What you get in return:
• 27 days annual leave plus bank holidays
• 7% employer pension contribution
• 3x Salary life assurance
• Group income protection scheme
• Enhanced sick pay and family friendly payments
• Private medical insurance
• Health and wellbeing programme
• Employee assistance programme
• And much more…
Apply now! We look forward to receiving your application! #WeAreTeamBB
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.
Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.
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