What You'll Do
* Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns
* Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
* Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues
* Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges
* Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes
* Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team
* Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting
* Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance
* Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.
Who You Are
* You have 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
* You have experience leading, coaching, and developing high-performing technical or operational teams.; experience partnering with globally distributed support teams is a plus
* You have experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus
* You have experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success
* You have strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement
* You have experience working on a ticket-based support or operations system
* You have customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure
* You are highly adaptable to new systems, platforms, and technologies
* You have strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools
Where You'll Be
* This role is based in London, UK
* We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home. This team operates across our GMT and EST time zones for collaboration.
Learn about life at Spotify
Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
Extensive learning opportunities, through our dedicated team, GreenHouse.
Flexible share incentives letting you choose how you share in our success.
Global parental leave, six months off - for all new parents.
All The Feels, our employee assistance program and self-care hub.
Flexible public holidays, swap days off according to your values and beliefs.
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