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? Location: London (Oxford Street) -On-site
? Flexible shifts: Flexibility to work different shift times (early, late) and occasional Saturdays is essential for this role.
About the Role:
We are looking for a warm, polished, and super-organised Student Experience Coordinator to be the welcoming face of Speak Up London. Luxury Retail / Hospitality Background Preferred.
This role is perfect for someone with a background in luxury retail, hospitality, or premium customer service who enjoys meeting people, managing small details, and creating a great first impression.
You will look after walk-in students, give school tours, coordinate trial lessons, and ensure prospective students have an outstanding first experience with us. You’ll also handle occasional on-the-spot payments and know how to gently deal with basic objections — all while ensuring the visitor has a smooth, positive first experience.
Key Responsibilities:
Front-of-House & Walk-In Management
* Greet all trial students and walk-in visitors warmly; provide tours of the school and explain the student experience confidently
* Act as the London-based contact for trial visits arranged by our remote and in-house Sales Reps; make sure each visitor receives a personal, attentive welcome in their absence..
* Direct trial students to the correct classes; ensure they know where to go, what to expect, and handle any questions or small concerns smoothly.
Use CRM Systems Confidently
* Look up student information in the system before they arrive to stay prepared; log visit outcomes if needed.
* Handle the administration of our student referral programme — from notifying students of rewards to processing their preferences.
Reception & Office Presentation
* Keep the reception area welcoming, tidy, and reflective of our premium brand standards.
Feedback & Insights Sharing
* Collect feedback from trial students and walk-ins to share with the wider team (Sales, Academic, Student Services) to improve experience quality.
Problem-Solving with Common Sense
* Deal confidently with small day-to-day challenges — spotting solutions, resolving minor issues, and asking for help when needed.
About You:
️ Background in Luxury Retail, Hospitality, or Front-of-House Roles
️ Excellent People Skills - naturally friendly, polite, and professional
️ Well-Organised & Detail-Oriented - keeps track of multiple tasks without missing things
️ Quick Thinker with Common Sense - can calmly handle last-minute changes or unexpected situations
️ Great Communicator - comfortable speaking to people from many cultures
️ Team Player - works well with sales, academic, and student services teams
️ (Desirable) A second language spoken
Salary & Benefits:
* £25,000 – £28,000 per year (depending on experience)
* Friendly, supportive, international team
* Opportunity to develop skills in customer service and operations, growth opportunities for career development
Why Join us:
* Be the first smile students see at one of London’s top English language schools
* Build confidence giving tours and guiding students
* Work in a fast-moving, friendly, multicultural environment
* Gain experience in a role that blends service, admin, and events
* Your experience in hospitality, retail, or customer service
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