Overview
To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude.
Responsibilities
* Assisting with stock control within the warehouse
* Take regular orders and communicate with customers in relation to any delays and shortages
* Build a good rapport with blending plants and regional sales team
* Ensuring products sold by Dalziel Ltd are delivered on time to customers
* Customer requirements and monitoring of the performance
* Upsell products, promotions and take regular orders
* Process delivery paperwork and any purchasing duties required
* Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity
* To integrate, support and participate in the Food Safety Culture
* To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner
* Respond to customer communications via email as well as telephone
Qualifications
* Enthusiastic and motivated individual with excellent customer service and telesales skills
* Background in customer service, which might be telephone based or customer facing
* Ability to build rapport with customers and manage relationships
* There will be no cold calling involved; main aspect is speaking with existing customers to upsell products and promotions and take regular orders
Benefits
* Pension - Auto enrolment
* On-site parking
* Employee assistance programme
About us
Dalziel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
Support
If you require further assistance when applying for this position which may have an impact your application process, please don’t hesitate to reach out to us directly. Our company is dedicated to creating an inclusive and accessible recruitment process, and we are committed to providing support to ensure equal opportunities for all candidates.
#J-18808-Ljbffr