Job Title: Account Manager (Ecom)
Location: Unit 34, Ravenscraig Road, Little Hulton M38 9UP
Salary: Competitive
Job type: Full Time - Permanent. 8.30am - 5pm Monday to Thursday, 4pm on Friday.
The Company:
UW Home is a home textiles company and part of the John Hogg group. With over 100 years of service, the business has built strong relationships with many of the UK's leading home furnishing retailers, independents, mail order and e-commerce companies, working with them to create and deliver market leading designs that go on to become best-selling collections.
With a passion for design, a focus on innovation and commitment to providing high quality products, UW Home has set the standard in readymade curtains, bedding, cushions, accessories and kitchen textiles in the home furnishings market.
Job Overview:
As the Account Manager responsible for the customer facing aspect of our Ecom Sales, your key focus is to nurture and build relationships with your customers, identifying opportunities for growth through extensions to their current offer and ensuring they have full visibility of our Brands, making sure expectations are always met in terms of service and any feedback given is shared with the wider team to achieve continuous improvement.
Key Responsibilities:
Continuously develop your understanding of our brands, product ranges and the general homewares market.
Plan, Instigate and manage customer meetings with Senior support where needed, to understand customer's performance, establish their requirements and ensure you provide what is needed to maintain and grow our offer with them.
Ensure selection set-ups are delivered accurately and on time and to the customer requirements
To be proficient with our in-house ERP and stock systems to assist customer stock requests.
Provide customer quotes as needed to an agreed format and follow through to a successful outcome, taking guidance from your Senior team as needed to secure additional sales within margin parameters.
Gain a full understanding and appreciation of pre-season newness, to ensure you have the knowledge to promote our ranges pre-launch.
Be fully versed on the features and benefits of our key "Never out of stock" "Hero" lines that every customer should list as an essential purchase, understand stock levels, margin requirements and market these as "must haves" Keep abreast of their ordering cycles and use the monitoring of these lines as an opportunity to have regular dialogue with your customers.
Own your budget by customer, monitor sales weekly and plan your time accordingly to ensure your budget is met and always aim to exceed your end-of-year targetsSkills and Experience:
Experience working with major Online retailers in a Sales environment.
Experience in leading customer meetings.
Solid understanding of Brand Sales and the Supply Chain cycle.
Sound Commercial understanding and confidence in costings and margin analysis.
Strong communication and presentation skills.
Detail-oriented and highly organised with excellent documentation skills.
Strong interpersonal skills with a team-oriented approach.
Experience in bedding, soft furnishings, or ceramics is advantageous.
Proficient in Microsoft Excel, Word, PowerPoint, and other Office applications.
The ability to organize and prioritise effectively to meet tight deadlinesBenefits Package:
Salary commensurate with experience
Pension plan with 3% employer contribution
Death in Service Life Assurance
Employee Assistance Program
Product discountsCandidates with experience of; Sales Support, Sales Executive, Sales Account Manager, Business Development Manager, Retail Sales Manager, Business Development Executive, Sales Executive, New Business Sales Executive, Sales Consultant, Key Account Manager, Sales, will also be considered for this role