Field Service Engineer page is loaded## Field Service Engineerlocations: GB - Livingstontime type: Full timeposted on: Posted Todayjob requisition id: 2025-13747JBT Marel is looking for a highly skilled and customer-focused **Field Service Engineer** to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities.This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.**What you’ll be doing*** Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling* Support the wider field service team with breakdown and maintenance activity* Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites* Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts* Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion* Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements* Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth* Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives**About You**You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.You’ll bring: • Strong problem-solving skills with a structured and analytical approach • Excellent communication skills, both technical and customer-facing • A proactive mindset with the ability to manage multiple priorities • Strong organisational skills and attention to detail • A commitment to safety, quality, and continuous improvement • The ability to work independently while collaborating with global teams**Experience & Education**• HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering • Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments • Strong mechanical expertise with electrical troubleshooting capability • Experience working directly with customers in a service or technical support capacity • Ability to read and interpret technical drawings and documentation • Experience using service management systems (e.g. Salesforce) and Microsoft Office tools • Full UK driving licence, valid passport, and relevant safety certifications**What’s in it for you**• A key role supporting strategic customers and high-value service operations • A varied and hands-on position combining technical work and customer engagement • Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu) • Ongoing training and development within a global organisation • A collaborative and supportive team environment • The chance to work with industry-leading food processing technology**Who we are**JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry.If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you. Learn more: LinkedIn:#LI-CM1#LI-REMOTE
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