24/7 NOC Engineer -Based onsite at our Belfast NOC - CANDIATES MUST BE ELIGABLE FOR SC CLEARANCEC - MIN 5 YEARS UK RESIDENCY REQUIRED FOR SC CLEARANCE
Help strengthen our Team as our 24/7 NOC Engineer onsite at our Belfast NOC.
Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off. Then start with days again.
Capita TechOps 24/7 Network Operations Centre (NOC) Engineer
Capita TechOps is seeking a skilled and customer-focusedIT/Network Engineerto join our dynamic Operations Centre team. Based in Belfast, youll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism.
Youll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while delivering excellent customer servicethis role is for you.
??What you will be doing
1. Act as the first point of escalation for customer calls.
2. Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
3. Work within strict SLAs to ensure timely res...