Job Description
Guest Service Supervisor - Ascot - £29,000 + Excellent Benefits Step into a luxury hotel environment with outstanding perks and career development
We're recruiting for a Guest Service Supervisor in Ascot, offering the opportunity to join a prestigious five-star hotel environment. This is a fantastic role for a passionate customer-focused professional looking to step into a leadership position within a high-end setting known for exceptional service standards.
Why apply / What's in it for you?
* A competitive salary of £29,000 + service charge
* Access to medical, life insurance and pension benefits
* Complimentary overnight stays with breakfast after 6 months
* 50% discount on food and beverage across the group
* Seasonal parties and social events
* Complimentary meals whilst on duty
* Complimentary uniform laundry
* Season ticket and cycle loan schemes
* Complimentary internet for personal use
* Long service awards
* Online discounts with over 1000 outlets
Key Responsibilities:As Guest Service Supervisor, you'll play a key role in delivering seamless front-of-house operations:
* Supervise the team and support with day-to-day operational challenges
* Ensure smooth lobby operations with consistent staffing and coverage
* Maintain high presentation standards across guest areas and front desk
* Handle guest queries, complaints, and room moves promptly and professionally
* Coordinate arrivals and departures, keeping guests informed at all times
* Liaise with departments to deliver exceptional customer experiences
* Support financial processes including posting charges and managing petty cash
* Lead shift handovers and maintain clear communication across teams
* Assist with training, development, and performance management of team members
What we're looking for:We're keen to speak with candidates who bring a passion for service and leadership:
* Previous experience in a hotel front office or reception supervisory role
* Strong focus on delivering exceptional customer service
* Confident communicator with excellent organisational skills
* Ability to lead, motivate, and support a team
* High attention to detail and professional presentation
* Flexibility to work shifts including weekends
If you're looking for your next step as a Guest Service Supervisor in Ascot, this is a fantastic opportunity to grow your career in a luxury setting. Apply now to take the next step.
Job Number 935589/INDFOHLocation AscotRole Guest Service Supervisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.