Job Description We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport.
This pivotal role will ensure the availability and reliability of all IT systems while setting the direction for our 1st and 2nd Line Support functions.
If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you!
About you:
To be successful in this role, you will need proven experience in a related field, which provides a solid foundation for understanding the complexities of IT services. You will need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support.
Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors and service providers is essential, as collaboration with external partners is a key aspect of this role.
Excellent communication and interpersonal skills are vital, enabling you to effectively engage with stakeholders at all levels and foster strong relationships. You should possess strong problem-solvi...