Blair West is supporting an exciting SaaS business specialising in expense management solutions, to find a Product Manager.
Reporting directly to the Managing Director, this role sits at the heart of product development, working closely with Leadership and the wider development team.
This is a key role designed to strengthen the roadmap, improve customer onboarding, and enhance product delivery.
The opportunity:
* Define and execute against the product roadmap, ensuring alignment with customer and market needs, and strategic business objectives.
* Turn customer insights into actionable product enhancements. Define requirements, create user stories, and set acceptance criteria for the development team.
* Support sprint planning, stand-ups, retrospectives, and other Agile ceremonies.
* Conduct UAT and QA testing to validate new features and maintain quality standards.
* Contribute to the design and improvement of customer self-onboarding processes.
* Develop materials such as user guides, FAQs, and tutorials to enhance the user experience.
* Provide domain expertise and technical support to both customers and internal teams.
You’ll be the ideal candidate for this position if you have:
* At least 2 years’ experience in product management, QA testing, or a related SaaS role.
* Strong analytical and problem-solving skills, with the ability to simplify complex issues.
* Excellent communication skills and the ability to lead customer-facing workshops and interactions.
* Experience gathering and translating customer insights and feedback into product improvements.
* A solid understanding of Agile methodologies and product development management tools.
* The ability to learn new software quickly and apply technical knowledge to support customers.
* Familiarity with expense management or financial/accounting software (preferred, not essential).
* Excellent communication skills and experience working with cross-functional teams.
The benefits included with this opportunity:
* Opportunity to work directly with the Managing Director and play a key role in shaping the product.
* Exposure to the full product lifecycle in a fast-growing SaaS business using new and emerging technologies.
* A role offering both strategic input and hands-on product management and delivery.
Our commitment
Blair West is an equal-opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. Please speak to their consultant if you require reasonable adjustments at any stage during their experience with us.