About the Role
We are seeking a highly skilled Senior ServiceNow Engineer to play a key role in the greenfield implementation of our ServiceNow platform. This role requires deep technical expertise in ServiceNow, a strong understanding of DevOps & Agile delivery practices, and a mindset that maximises Out‑of‑Box functionality to ensure a scalable, maintainable, and upgrade‑friendly platform.
The ideal candidate will be hands‑on, collaborative, and able to partner with product owners, architects, developers, and business stakeholders to build a modern, resilient, and future‑ready digital workflow ecosystem.
This role can be based from Wokingham or Warwick and we continue to offer hybrid working from office and home. We are open to full‑time and part‑time applicants, as well as flexible working arrangements.
Key Accountabilities
Platform Implementation & Development:
* Participate in and lead technical design and development for a greenfield ServiceNow implementation across ITSM, ITOM, ITAM, HRSD, or other workflow modules.
* Configure and develop ServiceNow applications while prioritising OOB capabilities, minimising customisation, and ensuring adherence to platform best practices.
* Implement and maintain integrations using IntegrationHub, REST/SOAP APIs, and industry‑standard integration patterns.
* Build and maintain CMDB, Discovery, Service Mapping, and automation frameworks in line with service management foundations.
DevOps & Agile Delivery:
* Work in an Agile Scrum environment, contributing to backlog refinement, sprint planning, and continuous delivery.
* Implement automated testing, CI/CD pipelines, and version control using DevOps toolchains (Azure DevOps, ATF, etc.).
* Support continuous improvement, iterative releases, and feature enhancements aligned with DevOps culture.
Platform Governance & Best Practices:
* Ensure compliance with platform governance, architecture standards, and development frameworks.
* Maintain comprehensive technical documentation, including solution designs, workflows, and data models.
* Conduct peer reviews, ensure code quality, and enforce architectural patterns that support reliability, security, and performance.
* Drive platform upgrades ensuring minimal technical debt and full compatibility with OOB features.
Stakeholder Engagement:
* Collaborate with product owners, architects, service managers, and business units to translate requirements into scalable technical solutions.
* Act as a ServiceNow subject‑matter expert (SME) providing guidance and mentoring to junior developers and platform admins.
* Provide L3 support for complex incidents, platform issues, and deployment challenges.
About You
* Strong hands‑on ServiceNow engineering experience with progressive responsibility.
* Strong expertise across multiple ServiceNow modules (e.g., ITSM, ITOM, ITAM, HRSD, SPM).
* Proven experience in greenfield implementations and architecting solutions with OOB‑first principles.
* Solid understanding of Agile methodologies and working experience in Scrum teams.
* Hands‑on DevOps experience with automated testing (ATF), CI/CD pipelines, and deployment orchestration.
* Proficiency in JavaScript, Glide API, Flow Designer, UI policies, Client Scripts, Business Rules, and Data Policies.
* Experience with CMDB, integrations, Discovery, MID Servers, and event‑based automation.
* Strong knowledge of platform performance tuning, security (ACLs), and instance management.
* ServiceNow certifications such as CSA, CAD, CIS (ITSM/ITOM/HRSD or others) preferred.
Nice‑to‑Have
* Experience in ServiceNow SPM, VR, or SecOps modules.
* Exposure to cloud platforms (Azure/AWS), SRE practices, or automation frameworks (Ansible, Terraform).
* Experience supporting multi‑instance or enterprise‑scale ServiceNow deployments.
Education
* Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience.
What You’ll Get
* Competitive salary of £58,000 – £62,000, dependent on experience and capability.
* Bonus based on company performance.
* 26 days annual leave as standard.
* Competitive contributory pension scheme with dual match up to 12% of your contribution.
* Annual enrollment in NESO Savings Plan with 50% matching contribution for deposits between £20 and £500 a month.
Benefits
* Flexible Bank Holidays & Holiday Trading.
* Additional Birthday Day Off.
* Cycle to Work Scheme, Retail & Gym Discounts.
* Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance.
Additional Information
We are committed to building a workforce that represents the communities we serve and ensuring every individual feels valued, respected, fairly treated, and able to reach their full potential. If this role sparks your interest but you are not certain you tick every box, we still want to hear from you.
This role closes at 23:59 on the date displayed at the top of this advert. Candidates are encouraged to submit their application as early as possible.
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