Key details
Location: Jamaica Street, Edinburgh
Department: Lettings
Hours per week: 37.5 hours, Monday to Friday, 09:00-17:30
Key requirements
* Full, clean driving license
* Proficient in the use of IT systems including MS Word, Excel & Outlook
* Experienced in a customer service role
* Confident in administrative tasks
What we offer
About the role
The aim of the Edinburgh Letting’s Team is to ensure an exceptional customer experience is provided to all our potential and actual customers. You will work closely with your colleagues to ensure the team delivers a best-in-class experience and support Rettie in achieving a market-leading position.
As a Portfolio Administrator, you will provide administrative support to two Portfolio Managers, helping improve their assets' performance by delivering exceptional client service. You will also carry out general administrative tasks as directed by the Associate Director of Lettings to support the department effectively.
You will collaborate with colleagues and support Portfolio Managers in building strong client relationships by ensuring excellent customer service.
Competencies
* Customer Focus
* Communication
* Collaboration
* Problem Solving & Innovation
* Planning & Organising
* Positive Mindset
How to apply
About you
Key responsibilities
Managing Administration – Supporting the Portfolio Managers in administering all aspects of the lettings and management process across their portfolios.
* Be the first point of contact for inbound calls and inbox enquiries.
* Manage viewing appointments and overflow appointments effectively.
* Handle keys and authorize access diligently.
* Conduct detailed tenancy referencing and due diligence.
* Prepare and serve all initial tenancy documentation accurately.
* Administer all safety testing diligently.
* Manage finances accurately and collaborate with the accounts team on deposit and rental payments.
* Process contractor invoices efficiently, ensuring prompt payment.
* Administer all HMO licensing issues, including applications and renewals.
* Handle check-in and check-out reports.
* Manage utility notifications and process void period costs accurately, collaborating with the accounts team for prompt payments.
Maintaining Company and Operational Standards – Ensuring standards are met and adopting a continuous learning approach.
* Follow and comply with all company policies and procedures.
* Take responsibility for personal development and proactive learning.
* Maintain professional behavior that supports the values of the Rettie brand.
* Attend all required compliance and company training.
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