Job Overview
An exciting opportunity has arisen for a Clerical Services Co‑ordinator within the Division of Medicine, based at Ysbyty Glan Clwyd.
Responsibilities
The Clerical Services Coordinator will be responsible for the provision of operational and day‑to‑day management of clerical and administrative services within Medicine, working closely with the Site Specialty Managers.
Medicine is a fast‑paced and diverse division, consisting of Gastroenterology (including the Endoscopy Unit, Renal (including the Renal Dialysis Ward)), Respiratory, Cardiology (including the Cath Lab and ECG), COTE, Rheumatology, Diabetes, Neurology and the Medical Wards.
The post holder will provide day‑to‑day operational management of the administration and clerical staff within the division and support the Medicine Management Team in ensuring sound administrative processes are in place to support the Directorate clinical teams in achieving operational objectives in an efficient and effective way.
Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person specification
Qualifications
* Good standard of general / higher education (Certificate Level)
* Evidence of continuous / ongoing learning
* Degree level (Management) or equivalent experience.
Desirable qualifications
* Professional Management Qualification
* Currently pursuing a qualification in NHS Management
Experience
Essential experience
* Extensive experience of staff management
* Previous experience of managing financial resources
* Knowledge of waiting list management
* Experience of handling complex/sensitive complaints or situations/issues
* Able to communicate with all levels of staff representatives and managers in a clear and confident manner
* Sound knowledge of IT system
Desirable experience
* Previous NHS experience
* Experience of project work
* Management of databases
Aptitude And Abilities
Essential aptitude
* Evidence of potential for effective leadership including ability to: introduce new and innovative work practices, initiate change, motivate staff, delegate, prioritise tasks, manage ‘difficult’ personalities
* Ability to demonstrate excellent: communication and written skills, problem‑solving skills, time‑management skills, counselling/supervision skills, organisational skills, proven ability to work to tight deadlines, sound knowledge of patient confidentiality
* Ability to demonstrate tact and diplomacy when working with others
* Accuracy of application form
* Ability to demonstrate the personal qualities and professional competencies required of all managers and leaders in line with local competence frameworks
Desirable aptitude
* Ability to speak Welsh
Values
* Additional demonstrable qualities that may be beneficial to the role, e.g. care, compassion, competence, communication, courage and commitment
Other
Essential other
* Ability to work on own initiative but also work as part of a team
* Ability to work in a busy environment and cope under pressure
* Able to work flexibly.
Desirable other
* Ability to demonstrate the desire to pursue a progressive management career in the NHS
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