M25081710 Northampton Part Time Permanent Hybrid 33,000 - 40,000 per Annum 17.09.2025
Summary
The Junior Healthcare Account Manager supports key client relationships, sales operations, and internal coordination to ensure smooth customer experience. This role involves sales order processing, project coordination, account growth, training delivery, marketing assistance, and system management. The ideal candidate is detail-oriented, customer-focused, and eager to grow into a full account management position.
Key Responsibilities
* Place sales orders within 24–48 hours of receiving client purchase orders (CPO).
* Verify CPOs match quotes; resolve discrepancies with sales team.
* Create accurate Sales Orders (SORs) in D365 and attach all supporting documentation.
* Coordinate with internal sales support to ensure smooth order bookings.
Invoicing & Delivery Coordination
* Invoice customers upon shipment or milestone completion, per commercial terms.
* Upload shipping and delivery documents (e.g., POD) into D365 for compliance.
* Join Order Booking (OB) meetings to align on process and timing.
Quoting & Commercial Proposals
* Assist with quotes and customized proposals.
* Support full RFP/RFI response processes in collaboration with senior team members.
Account Management & Growth
* Manage a portfolio of accounts under guidance; conduct monthly calls and support site visits.
* Assist with upselling RFID and software solutions.
* Develop long-term client satisfaction and ensure solution adoption.
* Build strategic relationships with operations to support account health and retention.
* Follow up on inbound leads and support marketing campaigns.
* Attend events, webinars, and exhibitions to generate interest and promote solutions.
* Contribute to account review preparation and customer engagement campaigns.
KPIs & Performance
* Meet and exceed KPIs including pipeline support activity, conversion rates, revenue contribution, and retention.
* Maintain accurate CRM records and report on progress.
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