Overview
At the Norfolk and Norwich University Hospital, our Facilities Management Team ensures patients, visitors, and staff experience a safe, clean, and welcoming environment. We act as the key link between the Trust and our service partners, delivering essential services such as security, car parking, cleaning, catering, portering, linen, waste management, and grounds maintenance.
We are Silver Award Winners in the NNUH Staff Awards 2025, reflecting our commitment to excellence. We monitor, audit, and collaborate with our service providers to ensure services meet the highest standards. If you are quality-driven, process-focused, and passionate about supporting patient care, this is your chance to join a collaborative team dedicated to delivering services that matter.
Ready to make an impact? Join us and help shape the future of facilities management at NNUH. The Estates and Facilities Team seeks an enthusiastic Monitoring Officer to ensure Soft FM services meet the highest standards.
What You'll Do
* Monitor and validate Soft FM services daily — from planning audits to completing checks and recording results.
* Make informed decisions based on audit findings to maintain compliance with KPIs and SLAs.
* Schedule, complete, and record monitoring activities, ensuring accurate data capture in Excel.
* Support the team with administration tasks, including scheduling and attending Efficacy Audits.
* Collaborate with colleagues and service providers to identify gaps in monitoring processes and suggest improvements.
What We're Looking For
* Someone who is quality-driven, organised, and confident using Excel.
* A team player who enjoys building strong working relationships with Trust departments, service providers, and external contractors.
* An open-minded individual who is keen to spot opportunities for improvement and help us deliver services that support patient care.
Why Join Us?
* Be part of a Silver Award-winning team recognised for excellence.
* Work in a role that directly contributes to patient experience and safety.
* Enjoy a collaborative environment where your ideas for improvement are valued.
* Flexible working hours
* Fast Track Staff Physiotherapy Service
* Multi Faith prayer room
* Discounted gym memberships
* Excellent pension scheme and annual leave entitlement
* Wagestream - access up to 40% of your pay as you earn it
* Free Park & Ride service direct to NNUH site
* Free 24-hours confidential counselling support
* On-site Nursery
* On-site cafes offering staff discounts
* Support in career development
* Flexible staff bank
* Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Important Information
Please note that this role information is provided for applicants to understand the responsibilities and requirements. For visa and immigration considerations, contact the Trust’s Travel Office or refer to gov.uk guidance. DBS and UK registration requirements may apply where relevant to the role. We value equality in our team and recruit from all sections of the community. We recognise talent among people with disabilities and may consider candidates under the Guaranteed Interview Scheme where applicable.
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