Job Description
Desktop Support Engineer
Location: Belfast, Northern Ireland, United Kingdom
We are seeking a proactive and customer-focused Desktop Support Engineer to join a small, dedicated team delivering both front and back-office IT support across multiple client sites. This site-based role is responsible for providing high-quality desktop support, contributing to project work, and assisting with stores-related activities.
As a key member of the support function, you will work closely with internal teams, end users, client IT stakeholders, and third-party vendors. You will report to both internal and client-side leads and play an important role in ensuring smooth daily operations and a high standard of customer experience.
Key Responsibilities
Front & Back Office Support
1. Support and maintain legacy and bespoke hardware/software environments aligned to specific business areas.
2. Deliver effective incident and request resolution across all supported business units.
3. Provide deployment and support for desktops, laptops, thin clients, tablets, telecoms, and mobile devices.
4. Apply and maintain corporate operating system builds across supported devices (Windows and iOS environments).
5. Support core build software throughout its lifecycle, including bespo...