The Role...
At Soho House, the Health Club Host is the welcoming face of our wellness spaces, ensuring that members and their guests enjoy a seamless, uplifting, and professional experience from the moment they arrive. You will act as the first point of contact in the Health Club, supporting operations across reception, fitness, spa, and pool areas while maintaining the highest service standards.
This role is both member-facing and operational, combining hospitality with wellness knowledge to enhance the club's lifestyle offering.
What's in it for you?
Weekly Pay
Team meal whilst on shift prepared by our chefs
Soho Friends Membership
50% Team discount on Food & Drink, 7 days a week
Staff Room Rates
Health Cash Plan (option to up to 2 additional dependents)
Dental Plan (option to add up to 2 additional dependents)
Birthday Day Off after 1 years' continuous service
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties...
Guest Experience
Welcome members and guests warmly on arrival, ensuring a smooth check-in and check-out process.
Provide information on club facilities, classes, spa treatments, and wellness services.
Anticipate member needs, personalise service, and handle special requests with care.
Manage bookings for spa, personal training, and fitness classes through the reservation system.
Ensure facilities (locker rooms, poolside, gym, and spa reception) are always clean, tidy, and member-ready.
Operational Support
Assist in coordinating daily schedules with the fitness and spa teams.
Handle cash, billing, and POS transactions accurately where required.
Support Health Club events, wellness promotions, and member engagement initiatives.
Report maintenance or safety issues promptly to the Operations or Facilities team.
Team Collaboration
Work closely with gym, spa, and pool staff to provide a seamless wellness journey for members and c ommunicate clearly with the housekeeping and maintenance teams to ensure standards are upheld.
Health & Safety
Follow all health, safety, and hygiene procedures across spa, pool, and fitness areas.
Be knowledgeable about emergency procedures and assist when required and e nsure compliance with club standards and wellness best practices.
What we are looking for...
A successful Health Club Host for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.
Previous experience in hospitality, spa, fitness, or private members' club environment preferred
Strong customer service and communication skills
Organised, proactive, and able to multitask in a busy environment
Knowledge of spa, fitness, or wellness services is desirable
Confident using booking systems or reservation software
Ability to handle feedback to achieve member satisfaction
Ability to multitask and work in a fast-paced environment
Ability to understand and follow written and verbal instructions
Physical Requirements:
Must be over the age of 18
Must be able to seize, grasp, turn and hold objects by hand
Able to work on your feet for at least 8 hours
Occasionally kneel, bend, crouch and climb as required
The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.
Pay Range
£15.50 - £15.50 GBP
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