Customer Engagement and Influence Officer
Bedford and surrounding areas
£32,240 per annum (Inclusive of £2000 essential car allowance)
Full time 37 hours per week (evening and occasional weekends will be required)
Are you passionate about amplifying the voices of customers and making a real impact?
What you will be doing:
1. Ensuring the customers voice is embedded at the heart of our decision making and reflected in the way we deliver our services.
2. Support the customer engagement and influence manager to create and deliver a range of opportunities to listen to customers, ensuring that the feedback can influence service delivery.
3. Using your strong project management skills to plan and deliver customer engagement projects from initiation to completion, whilst monitoring progress and demonstrating impact.
4. Helping to deliver the customer engagement expectations set out in the Housing Regulatory Consumer Standards, Social Housing Act and the Building Safety Act.
5. Promoting customer engagement and influence activities and ensuring the outcomes are widely shared to bot...