At Morrisons we are continually driving transformational change in our business through the innovative use of technology. In this role, you'll be responsible for providing specialist analytical, technical and operational expertise to the Technology wholesale team. Managing relationships with areas across the business and with a number of our suppliers, you'll provide technical SME support and Service Management of Applications, including products and services across our wholesale technology landscape, as well as through our wholesale technology partners.
Ownership of supplier performance and service improvement initiatives
Building strong working relationships with customers and suppliers in a multi sourced environment and manage conflict when necessary
Provide specialist expertise in specific functional or technological disciplines to ensure that Morrisons has credible representation Colleague
Work collaboratively with Technology colleagues and partners to facilitate relationship building
Demonstrates a professional and specialist culture, with a focus on accuracy
Provide specialist support of domain applications, products and services
Engage in and help drive Incident and Problem processes using ServiceNow
Managing changes within ServiceNow
Ownership and delivery of continuous improvement planning and implementation within the team based on regular feedback from customers and service providers
Performs day to day senior analytical activities across the Technology team
Provide and facilitate day to day guidance and assistance to solution architects and developers for example, performing technical analysis, writing technical documentation and creating solution designs
assisting the Technology Manager with OPEX (reviewing budgets, raising Purchase Orders, receipting Invoices), undertaking audits across knowledge banks, preparation and presentation of service reporting to senior stakeholders in Technology and the Operation
Owns and actions mitigation of financial risk
Ability to work with colleagues internally and from 3rd parties • Ability to work independently of management in order to drive activities
Significant analytical experience across multiple Technology disciplines
Strong skills in influencing and coaching others
ITILv3/ v4 or Agile Service Delivery certification desired
Our modern Head Office on the edge of Bradford is home to our different support teams from tech, marketing and finance to HR, trading and supply chain.
Here, you’ll find comfy breakout areas, a coffee shop, newsagents and subsidised restaurant all within commuting distance of Leeds, Manchester and the Yorkshire Dales - always with free parking.
We host regular seasonal events and you’ll often find our suppliers on site sharing details of their latest product. We’re also committed to fundraising for our current charity partner.
15% colleague discount in our stores and online, plus an additional 10% card for a friend or family members (subject to fair usage)
~ Generous holiday entitlement
~4 and a half day working week with flexible working hours
~ Company pension contributions
~ Free parking onsite
~ A range of family friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave