Are you a parent, kinship carer, relative, or friend of a child involved with or needing help from children’s services in England? We can help you understand the processes and options when social workers or courts make decisions about your child’s welfare.
Our advice service is free, independent, and confidential.
By phone or email
To speak to an adviser, please call our free and confidential advice line at 0808 801 0366 (Monday to Friday, 9.30 am to 3 pm, excluding Bank Holidays). Alternatively, you can ask us a question via email using our advice enquiry form.
Our online advice forums provide an anonymous space where parents and kinship carers (also known as family and friends carers) can get legal and practical advice, build a support network, and learn from others’ experiences.
Visit our Get Help and Advice section for template letters, advice sheets, and resources about legal and social care processes. On Monday and Thursday afternoons, you can chat online with an adviser via our webchat service.
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